Frequently asked questions
Will my art purchase be framed?
Most of our original artworks look fantastic without a frame, and are therefore sold unframed unless otherwise stated. The majority of customers prefer to hang the artworks without a frame. Some customers prefer to frame the artworks themselves.
If a particular artwork is framed, this will be stated on the artwork details page, and you will see the frame with the photo of the artwork.
How is the artwork measured?
Every artwork is displayed with a ruler in inches to show the exact size of the artwork. Please be aware that the small pictures (“thumbnails”) of artworks shown in the gallery view and artist collections view, may not accurately represent the size of the artworks relative to one another. To ensure you understand the size of the artwork, please check the artwork details page, and use the ruler.
What are the delivery charges, times and couriers used?
Delivery charges (within the UK) are included in the price of the artwork. They are not added on afterwards. The price you see on the screen is the price you pay.
Artworks are sent direct from the artists’ studio or supplying gallery. Therefore packaging may vary from artwork to artwork.
Packaging is provided by the artist, and meets our packaging standards which are very high.
Deliveries are made by selected top courier firms or if appropriate, first class Royal Mail postage
always requiring a signature on delivery.
The Artist will endeavour to deliver your artwork to you within 14 days. If for any reason there is likely to be a delay, you will be contacted by the artist or gallery.
Note: Due to COVID-19 deliveries are often being delayed so please take this into consideration.
Do I have to pay VAT?
VAT is included in the price of your artworks. The price you see on the screen is the price you pay. VAT-registered organisations will of course be able to reclaim the VAT on artworks. There are no hidden charges.
Do I get an invoice?
We automatically generate and send by email a full VAT invoice for every purchase.
How secure is this website?
This site is provided by WIX and as such has various features to ensure security for all parties.
We currently support three methods of payment by Credit/Debit card & PayPal.
Card payments are made using 128-bit encryption over a secure connection using rhe WIX servers. Note that card details are not stored at any time.
PayPal is an eBay company, used by millions of people all over the world to process credit card payments. Many of our customers already have PayPal accounts, but you do not need an account to use PayPal.
If you prefer to use the telephone and speak to a real human being, we have some real human beings (the artist) available to take your call between 9am and 5pm Monday to Friday. Contact me or use the chat box to send a message.
